Privacy Policy
Last updated: April 19, 2026
Information We Collect
When you submit a water test request or contact form, we collect your name, phone number, email address, and city or zip code. If you call or text us, we retain your phone number for the purpose of scheduling and follow-up. We do not collect payment information directly, all financing applications are handled through our lending partners.
How We Use Your Information
We use your contact information solely to schedule and perform your free water test, follow up on your service appointment, and communicate about your water treatment system. We do not sell, rent, or share your personal information with third parties for marketing purposes.
Communications
By submitting your phone number, you agree that Aqua Otter Water Systems may contact you by phone or text message regarding your water test request. You may opt out of communications at any time by replying STOP to any text message or by calling (248) 621-8411.
SMS and Text Messaging
When you provide your phone number through any form on our website, you consent to receive SMS text messages from My Aqua Otter related to scheduling, appointment reminders, and follow-up on your water test or service request. Message frequency varies. Message and data rates may apply depending on your mobile carrier plan. To stop receiving text messages at any time, reply STOP to any message we send. For help, reply HELP or contact us at info@myaquaotter.com. We do not share or sell your phone number to third parties for their marketing purposes. Opting out of SMS does not affect your ability to receive service from us.
Cookies and Analytics
Our website uses standard analytics tools to understand how visitors interact with our site. This data is aggregated and anonymous, we do not track individual users across other websites.
Data Security
We implement reasonable security measures to protect your personal information. Our website uses HTTPS encryption for all data transmission.
Your Rights
You may request to access, correct, or delete your personal information at any time by contacting us at info@myaquaotter.com or (248) 621-8411.
Contact Us
If you have questions about this Privacy Policy, contact us at info@myaquaotter.com or call (248) 621-8411.