Aqua Otter
Lifetime Warranty

The last system
you'll ever need.

Every system we install is backed by a lifetime warranty. Not 5 years. Not 10. For life. If it fails due to a manufacturing defect, we fix it or replace it — at no charge to you.

Get Your System

What's covered

All system components

Tanks, media, valves, controllers, and all internal parts are covered under the lifetime warranty.

Control valve and electronics

The brain of your system — every electronic component and the control head — is covered for life.

Manufacturing defects

If it fails due to how it was made, we fix or replace it. Period. No questions asked.

Media and filtration material

Core media is covered for its rated lifespan. We guarantee it performs as specified.

Labor for warranty repairs

When a covered repair is needed, we send a technician. You don't pay for labor on warranty work.

System performance guarantee

If your water quality is not what it should be after installation, we make it right — guaranteed.

What's not covered

  • Consumables you replace yourself (salt, annual filter cartridges)
  • Damage from misuse, unauthorized modification, or improper bypass
  • Damage from external causes (flooding, freeze damage, electrical surge)
  • Systems transferred to a new property owner (warranty is non-transferable)

The things not covered are consumables you replace yourself, or damage from external causes outside our control. If you're unsure whether something is covered, call us — we'll tell you honestly.

Satisfaction Guarantee

Beyond the lifetime warranty: if your water quality is not right after installation, we come back and fix it. Your satisfaction is not negotiable. We haven't left a customer unhappy in 25 years and we don't intend to start.

How to make a warranty claim

01

Call or text us

Contact us at (317) 983-5919 and describe what you're experiencing with your system.

02

We diagnose remotely

We troubleshoot over the phone — many issues are resolved with a 5-minute call.

03

We schedule a visit

If a technician visit is needed, we schedule within days at no charge for covered repairs.

04

Repaired or replaced

We fix the issue completely and confirm your system is performing as designed before we leave.

Protected for life.

Every system we install comes backed by our lifetime warranty and satisfaction guarantee. Start with a free water test.